Struct SyndicResponseUseCases 

pub struct SyndicResponseUseCases<R, T>
where
    R: SyndicResponseRepository,
    T: TicketRepository,
{ /* private fields */ }

Implementations

impl<R, T> SyndicResponseUseCases<R, T>

where R: SyndicResponseRepository, T: TicketRepository,

pub fn new(repo: Arc<R>, ticket_repo: Arc<T>) -> Self

pub async fn respond( &self, ticket_id: Uuid, syndic_user_id: Uuid, body: String, action_proposed: Option<String>, ) -> Result<SyndicResponse, AppError>

Syndic responds to a ticket.

Invariants:

• Ticket MUST exist → AppError::NotFound.
• SyndicResponse::new validates body + action_proposed.

Side effect — SLA pre-emption: if the response is posted strictly before the ticket’s sla_due_at, we set sla_escalated_at = now() idempotently so the SLA cron job will not double-escalate later. The sla_escalated_at column is here a “SLA consumed” marker, not strictly an “escalation happened” marker — its semantics is “the open SLA window is closed for this ticket”.

pub async fn list_for_ticket( &self, ticket_id: Uuid, ) -> Result<Vec<SyndicResponse>, AppError>

pub async fn escalate_overdue( &self, now: DateTime<Utc>, ) -> Result<Vec<Uuid>, AppError>

Cron entry point — one pass of SLA escalation.

Returns the list of ticket ids that were just escalated (i.e. went from sla_escalated_at IS NULL to Some(now)). Subsequent calls at the same now are no-ops (idempotency).

NOTE: no role guard — the caller is the scheduler, not a user.