Skip to main content Module ticket Copy item path Source Ticket Ticket Entity - Maintenance request from owners TicketCategory Ticket Category - Types of maintenance requests TicketKind Story 3.6 (FR31) — Distinguishes a maintenance request (default) from a
formal complaint (incident report → triage / mediation workflow). TicketPriority Ticket Priority TicketSeverity Story 3.6 (FR31) — Severity tier for ticket triage. Ordered so callers
can compare (e.g. >= High) when deciding alerting / SLA targets. TicketStatus Ticket Status - Workflow states MAX_EVIDENCE_ATTACHMENTS Story 3.6 (FR31) — Hard cap on the number of evidence URLs accepted on a
single ticket (anti-abuse + UI sanity). MAX_WITNESSES Story 3.6 (FR31) — Hard cap on the number of witnesses on a single ticket. TICKET_EDIT_WINDOW_MINUTES Story 3.6 (INV-24) — Ticket is locked to direct edits beyond this window
after creation. Subsequent changes go through workflow endpoints (assign,
resolve, …) which carry their own typed errors.