Ticket

koprogo_api::domain::entities::ticket

Struct Ticket 

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pub struct Ticket {
Show 16 fields
    pub id: Uuid,
    pub organization_id: Uuid,
    pub building_id: Uuid,
    pub unit_id: Option<Uuid>,
    pub created_by: Uuid,
    pub assigned_to: Option<Uuid>,
    pub title: String,
    pub description: String,
    pub category: TicketCategory,
    pub priority: TicketPriority,
    pub status: TicketStatus,
    pub resolution_notes: Option<String>,
    pub created_at: DateTime<Utc>,
    pub updated_at: DateTime<Utc>,
    pub resolved_at: Option<DateTime<Utc>>,
    pub closed_at: Option<DateTime<Utc>>,

}
Expand description

Ticket Entity - Maintenance request from owners

Represents a maintenance request (ticket) submitted by a co-owner for issues in the building (plumbing, electrical, etc.).

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§id: Uuid§organization_id: Uuid§building_id: Uuid§unit_id: Option<Uuid>§created_by: Uuid§assigned_to: Option<Uuid>§title: String§description: String§category: TicketCategory§priority: TicketPriority§status: TicketStatus§resolution_notes: Option<String>§created_at: DateTime<Utc>§updated_at: DateTime<Utc>§resolved_at: Option<DateTime<Utc>>§closed_at: Option<DateTime<Utc>>

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impl Ticket

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pub fn new( organization_id: Uuid, building_id: Uuid, unit_id: Option<Uuid>, created_by: Uuid, title: String, description: String, category: TicketCategory, priority: TicketPriority, ) -> Result<Self, String>

Create a new ticket

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pub fn assign(&mut self, user_id: Uuid) -> Result<(), String>

Assign ticket to a user (syndic or contractor)

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pub fn start_work(&mut self) -> Result<(), String>

Mark ticket as in progress

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pub fn resolve(&mut self, resolution_notes: String) -> Result<(), String>

Resolve ticket (work completed)

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pub fn close(&mut self) -> Result<(), String>

Close ticket (validation by requester or syndic)

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pub fn cancel(&mut self, reason: String) -> Result<(), String>

Cancel ticket

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pub fn reopen(&mut self, reason: String) -> Result<(), String>

Reopen ticket (if incorrectly resolved)

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pub fn is_overdue(&self, max_days: i64) -> bool

Check if ticket is overdue (open for more than X days)

Trait Implementations§

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impl Clone for Ticket

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fn clone(&self) -> Ticket

Returns a duplicate of the value. Read more
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fn clone_from(&mut self, source: &Self)

Performs copy-assignment from source. Read more
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impl Debug for Ticket

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fn fmt(&self, f: &mut Formatter<'_>) -> Result

Formats the value using the given formatter. Read more
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impl<'de> Deserialize<'de> for Ticket

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fn deserialize<__D>(__deserializer: __D) -> Result<Self, __D::Error>
where __D: Deserializer<'de>,

Deserialize this value from the given Serde deserializer. Read more
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impl From<Ticket> for TicketResponse

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fn from(ticket: Ticket) -> Self

Converts to this type from the input type.
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impl Serialize for Ticket

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fn serialize<__S>(&self, __serializer: __S) -> Result<__S::Ok, __S::Error>
where __S: Serializer,

Serialize this value into the given Serde serializer. Read more

Auto Trait Implementations§

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impl Freeze for Ticket

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impl RefUnwindSafe for Ticket

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impl Send for Ticket

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impl Sync for Ticket

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impl Unpin for Ticket

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impl UnwindSafe for Ticket

Blanket Implementations§

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impl<T> Any for T
where T: 'static + ?Sized,

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fn type_id(&self) -> TypeId

Gets the TypeId of self. Read more
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impl<T> Borrow<T> for T
where T: ?Sized,

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fn borrow(&self) -> &T

Immutably borrows from an owned value. Read more
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impl<T> BorrowMut<T> for T
where T: ?Sized,

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fn borrow_mut(&mut self) -> &mut T

Mutably borrows from an owned value. Read more
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impl<T> Chain<T> for T

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fn len(&self) -> usize

The number of items that this chain link consists of.
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fn append_to(self, v: &mut Vec<T>)

Append the elements in this link to the chain.
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impl<T> CloneToUninit for T
where T: Clone,

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unsafe fn clone_to_uninit(&self, dest: *mut u8)

🔬This is a nightly-only experimental API. (clone_to_uninit)
Performs copy-assignment from self to dest. Read more
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impl<T> Container<T> for T
where T: Clone,

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type Iter = Once<T>

An iterator over the items within this container, by value.
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fn get_iter(&self) -> <T as Container<T>>::Iter

Iterate over the elements of the container (using internal iteration because GATs are unstable).
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Returns the argument unchanged.

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Instruments this type with the provided [Span], returning an Instrumented wrapper. Read more
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Calls U::from(self).

That is, this conversion is whatever the implementation of From<T> for U chooses to do.

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Converts self into a Left variant of Either<Self, Self> if into_left(&self) returns true. Converts self into a Right variant of Either<Self, Self> otherwise. Read more
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